Privacy Policy

Privacy Policy

At Unsolicited Plant Talks, we respect your privacy and are committed to protecting the personal information you share with us.

We may collect information such as your name, email address, phone number, shipping and billing information, order details, customer account information, and plant request information when you place an order, create or use a customer account, submit a plant request, contact us, or otherwise interact with our website.

We use this information to process and fulfill orders, provide customer support, manage customer accounts, respond to plant requests, send transactional account and order notifications, provide requested SMS notifications, improve our website and services, and, where you have opted in, send promotional communications.

We may share personal information with trusted service providers that help us operate our website, process payments, fulfill and ship orders, deliver email or SMS notifications, host our systems, and provide other services necessary to operate our business. These service providers are only permitted to use your information as necessary to provide services to us and are expected to protect your information appropriately.

We do not sell your personal information.

SMS and Mobile Information

If you choose to opt in to SMS notifications, we may collect and use your mobile phone number and SMS consent information to send request-related text messages from Unsolicited Plant Talks. SMS participation is optional and is not required to submit a plant request or make a purchase.

We do not sell or share your SMS opt-in data, mobile information, or personal information with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on your activity and whether requested plants become available. Message and data rates may apply. You may reply STOP to unsubscribe from SMS messages and HELP for assistance.

Email Communications

You may choose to receive promotional emails from us. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails or by contacting us. Transactional messages related to your account, orders, or customer requests may still be sent when necessary to provide the service you requested.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, or to meet legal, accounting, or operational requirements.

Your Choices

You may choose not to opt in to promotional email or SMS communications. You may also contact us to ask questions about the personal information we maintain about you or to request assistance with your communication preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update this page so you can review how we collect, use, and protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact Unsolicited Plant Talks through the contact information provided on our website.